Support

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If you want to request a individual quote or need special conditions please use our quotation form.
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Contact

If you have any questions, dont hesitate to contact us.

Phone: +49 (0) 341 30 85 45-0
Fax: +49 (0) 341 30 85 45-29

Email:



Press Releases

Released at 29.09.2008
ITILŪ compliant helpdesk & client management with substantial discount

DeskCenter Management Suite for system houses and service providers. Purchase for own use with abnormal discount.
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Events

Customer Training DeskCenter Professional 2008
Date: 02.06.2008 - 14:50
Category: Customer Training
Details

You are here: Support > Remote Support

Remote Support

To help our support department to provide quick replies, we can also schedule a web session to introduce the DeskCenter Management Suite to you or to give you immediate support. On your screen, you can follow what we do and see how the program works.

Hereby, we can present you the product, perform remote maintenance, or present you the solution for your problem on your screen and in real time.

  • You don’t have to upload any contents before you start a session
  • The transmission takes place in real time
  • We use SSL and 128 bit AES encryption

Use our contact form for appointments

This is how a web session takes place:

  • You get a session ID per email or per telephone
  • Enter the session ID and your name in the form
  • Click on submit to start the session
Session ID:
Your Name:
 

Troubleshooting

In case you have deactivated or not installed Java, you can use a Windows connection program to participate in the session.

Click on the link to start the connection program. After clicking the link, a download box is displayed. Click on execute or open.