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Released at 29.09.2008
ITILŪ compliant helpdesk & client management with substantial discount
DeskCenter Management Suite for system houses and service providers. Purchase for own use with abnormal discount.
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Customer Training DeskCenter Professional 2008
Date: 02.06.2008 - 14:50
Category: Customer Training
Details
The DeskCenter Solutions AG
Today, all processes in organizations depend on the IT or are supported by it. These complex IT infrastructures often demand a high input of work. For many companies this is a great challenge. But is this really necessary? Are the IT processes still controllable?
This is where the DeskCenter® Management Suite starts off. We enable a fast and effective introduction of a holistic system without high requirements to the existing IT infrastructure. To map all IT processes realistic and controllable is unique on the market. Through our footing it is possible to become productive in very short time (usually within a few days). The purchase of several tools from different vendors gets redundant.
Our company is an independent software producer that operates globally in the area of IT Lifecycle Management solutions. For us this includes the inventory of hard and software data, effective access to management functions to solve system problems, an asset management to show the lifecycle of IT systems from purchase to disposal, the central management of work orders and user problems in a helpdesk solution, the deployment of applications in the company network, automated detection and monitoring of software licences and a complete overview of status messages in data centers, server rooms and networks.
With the DeskCenter® Management Suite we present organizations a solution that optimizes administrative tasks within the IT organization. Our software is orientated on the ITIL guideline. ITIL, the Information Technology Infrastructure Library is a Best Practice Framework for the definition and the operation of IT processes. ITIL describes the processes that enable an efficient and effective operation of the whole IT infrastructure.
On the base of 15 years of experience in system management we develop our solution in continuous co-operation with our customers. Doing so, we ensure that our products always meet the current requirements and this in highest quality. We are proud to present one of the most complete solutions that comes entirely from one producer.
Whether ITIL brings noticeable improvements depends on the efficiency and productivity of the used Lifecycle Management Solution. With the employment of the DeskCenter® Management Suite, you will receive more effective IT processes, create legal security, ease the workload of the service staff and reduce costs, and all this in short time.
This effectiveness is enhanced by our excellent support. All our support staff and also the developer are situated in one location to provide the best possible support and a fast implementation of functional development.
To provide an optimal support for our customers, the DeskCenter® Solutions AG has a global network of partners. This guarantees a reliable regional support for our customers in planning, integration and taking into productivity of our products. As a result of our philosophy, well-known companies like Volkswagen Retail Rhein-Main GmbH, Deutsche Post In Haus Service GmbH, PricewaterhouseCoopers Ltd., N3 Engine Overhaul Service GmbH & Co. KG among others rely on our solutions. The importance of an easy adoption and fast productivity is shown by the increase of our customers by over 300 a year and even more by their case studies.
See for yourself and get convinced.